Our Services

Our goal is to increase the efficiency and productivity of clients’ business processes, providing flexibility as an added value to facilitate greater and faster adaptation to market changes.  To support this approach, Impact Tech undertakes comprehensive end-to-end management practices that include the planning and implementation of front and back office internal tasks and the control of the activities carried out by the external agents.  We commit ourselves to the commercial strategy of our clients’ brands and to ensure we deliver the results they expect by taking the right decisions in order to achieve those goals. At the same time, we are passionate about improving the quality of service delivery and reducing overall operating costs, thereby maximizing the opportunities of their business.

The specialization and multi-channel solutions that Impact platforms are able to provide, allow us to customize and optimize each interaction with customers, both in B2B and B2C environments, enabling our clients to utilise them as a tool to build greater customer loyalty.  Speed, proximity and efficiency are the key components of our customer support model. To deliver these important elements, we have created a team of highly specialised and committed professionals, managing a wide portfolio of solutions throughout the life cycle of the relationship we have with our clients. This approach is adopted across multiple channels: telephone, web, email, WhatsApp, SMS or social networks, providing the best experiences and ones that create added value.  Through each contact with customers we gather important information in order to generate insightful business intelligence that enables us to deliver service excellence, utilising customer feedback in our decision-making to improve operational efficiencies.

We offer our clients a complete range of end-to-end solutions that helps them optimize their business support processes. Starting with a consultation process, based on our own experience and knowledge of re-engineering processes, we improve and automate routine and repetitive operations, which allows us to reduce clients’ costs and increase efficiency, improving the quality of service provided to our clients and their customers.  Our experience in designing, implementing and consolidating Back Office processes, the expertise of our professionals, coupled with the ability to develop customized technology, enable us to provide services that significantly improve the user experience. Our solutions are tailored to meet the individual needs of our clients and are developed to ensure we are able to respond quickly to their requests, guaranteeing high levels of security of the information processed. This approach to flexibility, adaptability and personalisation is a true measurement of the exceptional partnerships we have created with our clients.

Impact Tech is highly specialized and experienced in delivering successful multi-channel sales and communication tools, including planning and production of campaigns, analysis and control of results of direct and indirect sales processes.  

We work hard to support all customer demands with the new technology using powerful tools to “listen” to the end user, fully understand their interests and needs and thus offer products and services that meet their expectations.

Technology applied to Telesales

• CRM tailored to the specific needs of each client and service. 
• External CRM solution where needed by our clients. 
• Specific telesales KPIs focused on efficiency and conversion rate. 
• Real-time reporting from service launch. Custom reports with key metrics of operational performance.
• Multi-channel offering, including digital channels.