Customer Service
Our expert telesales teams deliver persuasive, results-driven sales conversations that convert. Whether it’s cold calling, warm leads, or upselling — we help you close more deals.
Our expert telesales teams deliver persuasive, results-driven sales conversations that convert. Whether it’s cold calling, warm leads, or upselling — we help you close more deals.
Our telesales services are tailored to help businesses drive conversions, enhance customer interactions, and close deals faster. With a focus on quality communication and seamless integration.
Our experienced outbound sales agents are trained to engage prospects, handle objections confidently, and convert leads into customers.
Our team conducts thorough training sessions to ensure each agent delivers your message with clarity, consistency, and confidence—maximizing every conversation.
Our telesales operations are seamlessly integrated with your CRM system, allowing for real-time data updates, lead tracking, and efficient follow-ups.
We handle your incoming calls with care—whether it’s placing new orders, answering product inquiries, or resolving concerns.
Our customer service solutions are designed to deliver high-quality experiences across every channel — voice, chat, and email — tailored to your industry, tone, and goals.
Our customer service teams are more than just support agents — they’re brand ambassadors trained to reflect your values and tone. With 24/7 availability, multilingual capabilities, and seamless integration with your systems, we ensure every interaction builds trust, loyalty, and satisfaction.
Always available to handle calls, resolve queries, and provide seamless support—anytime, every day.
Speak your customer’s language—literally. Our agents provide professional assistance across multiple languages.
Organized support with effective tracking and resolution of customer issues via our structured helpdesk system.
From troubleshooting to order updates, we help retain customers with quick, knowledgeable, and friendly support.
Want to know how our telesales services can boost your sales performance? From call handling to CRM integration, we’ve answered the most common questions to help you understand how we work, what we offer, and how we deliver results that matter.
Partnering with Impact Technologies completely transformed our customer support. Their team not only reduced our response times but also improved our customer satisfaction scores by over 40%. It feels like they are an extension of our own brand.
Impact Technologies has been instrumental in scaling our telesales operations. Their trained professionals helped us consistently exceed our monthly sales targets, while maintaining exceptional customer engagement. Truly a growth partner we can rely on.
From marketing operations to multilingual support, Impact Technologies has handled it all for us. Their global delivery model gave us the flexibility we needed to expand into new markets seamlessly. We couldn’t have asked for a better partner.
They’ve completely transformed our support process. Faster response times and happier customers—what more could we ask for?
Founder, D2C Fashion Brand
Their agents are professional, empathetic, and always on brand. It feels like they’re part of our in-house team.
Head of Operations, Health Startup
We no longer worry about night shifts or missed queries. Their 24/7 support keeps everything running smoothly.
Customer Experience Lead, SaaS Company
The multilingual support was a game-changer for our global user base. We’ve seen a measurable uptick in customer satisfaction.
Product Manager, EdTech Platform
From tech queries to returns, they handle everything flawlessly. Our NPS score has improved significantly.
CEO, E-commerce Store
We begin by understanding your business, target audience, and sales objectives. This insight helps us design a telesales strategy that aligns with your brand voice and maximizes engagement from the first call.
Our content specialists craft tailored sales scripts, objection-handling responses, and pitch flows. We then train our agents to ensure consistent, persuasive communication that builds trust and drives conversions.
We integrate with your preferred CRM system to streamline lead management and data tracking. Once setup is complete, our team begins calling — whether it’s cold leads, warm prospects, or inbound inquiries.
We continuously track call quality, conversion rates, and agent performance. Insights are used to refine messaging, improve scripts, and enhance the overall effectiveness of your telesales campaigns.
Our goal is to increase the efficiency and productivity of clients’ business processes, providing flexibility as an added value to facilitate greater and faster adaptation to market changes. To support this approach, Impact Tech undertakes comprehensive end-to-end management practices that include the planning
Need help? Here are the answers to the questions we hear most!
Let our experienced telesales team help you close more deals with confidence.
Ready to Elevate Your Business?
Whether you’re looking to streamline customer support, enhance your digital presence, or explore reliable outsourcing solutions—Impact Technologies is here to help you lead in the digital age.
